Terms & Conditions

 Introduction 

You must read, understand, accept and agree to all terms and conditions of this agreement prior to using the application and/or receive content. By accessing or using Tuquh.com website, the user is deemed to have understood and agreed to all the contents in the terms and conditions below. Terms and conditions may be changed or updated at any time without prior notice. Changes of terms and conditions will be effective immediately after Tuquh.com is included in the site. If you do not agree with terms and conditions proposed in this agreement, we recommend you not to use this site. 

1. Terms of Use

When visiting and using Tuquh.com , including any features and services available, every user is subject to the following terms of use:

  1. Minimum age of user: 18 Years old, married, or one which has been legally recognized as adult user / irrespective of the Child Protection Law.
  2. Access to this site is only allowed for the purposes of shopping and information related to the services of this site.
  3. Users are not permitted to reproduce, distribute, display, sell, lease, spread, imitate, translate, modify, manipulate, disassemble, decompile or exploit tuquh.comsites.
  4. User is prohibited to post and publish the following contents: Copyright infringement, patents, trademarks, service marks, trade secrets, or other proprietary rights. Threatening, obscenity, rudeness, pornographic, or information that may give rise to any civil or criminal liability under Indonesian or international law. Containing bugs, viruses, worms, trap doors, Trojan horses or other malicious code and property.
  5. The products offered are not the product of Tuquh.com, but from the Vendor.

2. Review & Comment

  1. All comments, written reviews, and pictures/photos/image uploaded to Tuquh.com will be considered and treated as non-confidential content.
  2. Reviews that have been written and submitted belong to Tuquh.com and cannot be returned.
  3. Pictures/Photos/Image uploaded via Customer Image are the property of their respective. Tuquh.com cannot be prosecuted for right and photo’s etiquette.
  4. You are prohibited to use someone else’s identity when giving comments.
  5. You are prohibited to write comments or reviews or upload pictures/ photo/image that contains words/analogical harassment against Tuquh.com or other third parties / communities.
  6. Tuquh.com has the right to change or remove comments, reviews and picture / photo / image that contains elements that are not eligible to publish (racism, pornographic, harassment, bullying, defamation, etc.).

3. Intellectual Property Rights

PT. Salak Bisnis International is the sole owner or lawful licensee of all rights to the site and content of Tuquh.com. All contents in the website include intellectual property protected by copyright laws and laws that protect intellectual property throughout the world. All title and intellectual property rights on the site and its contents belong to us as the affiliate or licensor of Tuquh.com site content. All rights are not expressly mentioned in this Agreement thus we are hereby reserved the following:

  1. Ownership of all Software
  2. Name of Tuquh.com, icons and logos are registered trademarks in various jurisdictions and reserved copyright, trademark or other intellectual property rights. It is strictly forbidden to use, modify, or install the brands mentioned above for personal interests and to discredit Tuquh.com.

4. Links 

This site may contain links to other websites owned and operated by third parties. User needs to know that we are not responsible for the operation or content of such websites.

5. Transactions

  1. Prices shown on the website Tuquh.com do not include shipping/postage, Fleet Rates or courier outside the city (expedition).
  2. To purchase online through a shopping cart, order and shipping will be processed after payment received by bank account under the name of PT. Salak Bisnis Internasional. The delivery duration depends on the destination area. For the delivery that uses expedition, we cooperate with the courier services with accompanying insurance to prevent loss or damage during the trip.
  3. Some products are ex-stock which requires prior booking.
  4. Any product purchased from Tuquh.com comes with a warranty period adjusted by the manufacturer's warranty. Please click product warranty and after-sales service requirements for more information.
  5. Items purchased cannot be returned or exchanged for other products, unless there is a prior agreement.
  6. Maximum efforts have been made to assure the accuracy of all information contained. PT. Salak Bisnis Internasional does not guarantee the accuracy of data in both product specifications and its editorial.
  7. If within the warranty period the product is determined to be defective or damaged, please contact our Technical Center   (0251) 8330 153, Mobile: 0811-1162-640 or email support@tuquh.com.
  8. You will receive an email notification regarding your order details. 
  9. User hereby states that he/she will release Tuquh.com (including the Company center, directors, and employees) from claims for compensation due to the acts of misuse of credit cards by other parties.

6. Price

If in certain circumstances, there is a price or information error about a specific product that is mistyped (Typo) or price and information error from suppliers, Tuquh.com reserves the right to refuse or cancel the order/transaction for the incorrect price, including the paid orders. If the order is already paid by credit card, and the credit card has been charged, then we will make a refund in accordance with the amount of payment.

7. Product Description

Tuquh.com always attempts to provide product description as accurate as possible. However, we can not 100% guarantee that all descriptions or content contained in this website is accurate, complete, recent, or error-free. If the products offered by Tuquh.com are not as listed in the product description, you can return it in sealed package. 

8. Product Availability 

In order to maintain competitive selling prices, it is very difficult for us to always provide ready stock of every product we show in Tuquh.com. Our staff will be happy to recommend you if there are some products needed to be ordered as well as the information of delivery period. We believe that only by this way, we can maintain the best selling price for our customers. 

9. Registered Users-Membership

  1. Becoming a Registered User, referred to as "Member Tuquh.com", is free of charge.
  2. By choosing to create an account as a member of the site Tuquh.com, user is required to create an account name and password when completing the registration.
  3. Member of Tuquh.com is responsible for maintaining the privacy and security of account name and password and is fully responsible for all activities conducted under the name of the registered account.
  4. Members of Tuquh.com agree to:
  5. Promptly notify us for any unauthorized use of username.
  6. Make sure that the Member Tuquh.com leaves (log out) account from Tuquh.com to avoid potential account abuse.
  7. We are fully entitled to restrict, block or terminate the service of an account, prohibit access to Tuquh.com website and content, service, and speed down or remove hosted content, and take legal steps to protect other members of Tuquh.com if we assume there is violation to the laws, infringe the intellectual property rights of the involved parties, or commit an offense that violates this agreement.
  8. Member of Tuquh.com is not allowed to sell, attempt to sell, offer to sell, give, assign or transfer an accounts, user ID or password to any third party without our knowledge and prior written permission to us. We may suspend or terminate the Account Member of Tuquh.com or transferee of a Member Tuquh.com offered for sale, given, delivered or transferred in violation of the provisions of this Article. If it is due to our limited ability to identify this violation, the entire risks become the responsibility of the transferring Member Tuquh.com.
  9. The user hereby states to release Tuquh.com (including the Parent Company, directors, and employees) from claims for compensation for any complaint or demand, made by any third party due to violation of terms and conditions and improper use of Tuquh.com Service.
  10. Tuquh.com never asks for user account password for any reason. Therefore, Tuquh.com urges user not to give account password to any party, to a third party or even to parties on behalf Tuquh.com.
  11. Tuquh.com is entitled to call user to Tuquh.com office center if it is noticed there is violation to the terms and conditions that cause harm to other users, third parties, or Tuquh.com.
  12. Tuquh.com is entitled to suspend the cancellation of transaction refunds if it is noticed there is violation to the terms and conditions of Tuquh.com, no later than 30 days after the date of the cancellation of transaction.

10. Registered Users - Vendor / Supplier

  1. Becoming a Registered Vendor / Supplier, referred to as "Vendor"
  2. All vendors  will be charged with tuquh.com marketplace costs of 15% from the selling price
  3. The marketplace costs of 15% will be deducted directly when the transaction occurs without notice to the vendors
  4. The vendor will not require any explanation or claim anything to the deduction of the marketplace costs